Returns

We want you to be over the moon with your order — but if something’s not quite right, don’t worry, we’re here to help.

Here’s the short version:

• Changed your mind? You’ve got 14 days from delivery to cancel under your legal right, and we extend that to a 30-day goodwill window for items that are unused, unopened and in their original packaging.
• Something faulty, damaged or wrong? We’ll put it right at no cost to you, and we cover the return postage. Just send us a photo of the item and the packaging.
• Opened a sealed pack or box? Have a read of the full policy before sending it back — once a seal is broken the refund may be reduced, because the product can no longer be resold.
• Not dispatched yet? We’ll cancel it free of charge, pre-orders included. Just drop us a line.

→ Read our full Refund Policy for the complete detail, including how to return an item, refund timescales, exchanges and your statutory rights.

Got questions? Need help? Just fancy a chat? Get in touch — we’re always happy to help.