Returns Policy

We want you to love your purchase. We do our best to upload super snaps of our items and write accurate, detailed descriptions, but if for any reason you aren't happy, please let us know. We accept returns for any reason within 14 days - just package them up safely, pop them in the post and return them for a refund.

To help you with your return, please take note of the following guidance: 

1. Please make sure you package your return up safely and securely to ensure it reaches us in the same condition it left us. If you need any help or packaging tips - please get in touch.

2. If you have simply changed your mind about your order within 14 days, we'd be pleased to receive the item back in the same condition we sent it to you. Please note that the cost of return postage in this instance is the customer's responsibility and any postage paid on the original order is non-refundable.

3. Where items arrive defective or damaged in transit, please report this to us immediately with photos, where possible. We accept returns for defective or damaged items within 30 days of the initial purchase date. In this instance, we will pay the cost of return postage.

4. Any sealed products must be returned in their original packaging, undamaged and unopened.

5. ​​​Pokemon TCG Code Cards, and similar items with a printed, single-use, redeemable code, are not eligible for returns.

6. Single cards must be returned in the same condition as sent out.


Order Cancellations & Amendments

If you wish to cancel your order before it has been dispatched, we will be happy to action this for you completely free of charge. Simply contact us using our contact us page to let us know, and we'll take care of the rest. We recommend giving us a call to ensure your order isn't packaged and dispatched before your email is seen. Cancelling or amending an order after dispatch is classed as a return, so please follow our returns process above.


Return Address

Please send all returns to the following address:

Neo Cards & Collectables
Unit 10 Elvetham Bridge
Fleet
Hampshire
GU51 1AE
United Kingdom


Quality & Authenticity

We take pride in the products we sell at Neo Cards & Collectables, which is why we only source quality, authentic and officially licensed products from UK Distributors. You can rest assured that any product you order from us is the real deal. Without question.